Clear information
Ann explains her approach and confirms her set fee, session length, cancellation policy and contact arrangements before starting. Ask questions before deciding.
A familiar space.
Time to connect.
Ann works primarily via Zoom, offering online therapy for individuals and couples, with specialised support for the LGBTQAI+ community.
One step at a time.
Make an enquiry
Share a few words about what brings you here.
Agree the arrangements
Talk through the details with Ann before deciding to begin.
Join your Zoom session
Follow your invitation instructions and take a moment to settle in.
Make a little
room for yourself.
Find a quiet, private space. Avoid public places and never join while driving. Check your connection, camera and microphone—headphones can help. Charge your device, position it comfortably and limit interruptions. Keep the invitation private.
What you can expect
Privacy with clear limits
Ann explains confidentiality and how notes and personal information are handled, including when safety or legal duties may require sharing.
Respect and choice
Your identity, relationships and access needs matter. Your consent matters. You can raise discomfort, question the approach or discuss ending therapy.
Professional guidance: COSRT Code (PDF) · COSRT client guide
Suitable support
Discuss whether online therapy suits your needs and location, and any appropriate alternatives.
A connection and safety plan
Agree reconnection steps. Your location and an emergency contact may be requested so help can reach you. Each partner’s informed consent matters.
Professional boundaries
Clarify between-session contact. Clinical supervision supports practice; ask how your privacy is protected within it.
Online guidance: IACP guidelines (PDF) · Boundaries: COSRT Code (PDF)
Questions or concerns can be raised with Ann. Independent complaints information: IACP · COSRT.
Start where
you feel comfortable.
Get to know one another and explore what you hope for. Go at your own pace—there’s no pressure to share everything.
A few things you may wonder.
Do I need a Zoom account?
Usually no, but host settings may require sign-in and affect browser access. Follow your invitation instructions.
Zoom joining guideWhat if the connection drops?
Try rejoining, then use the fallback contact plan agreed with Ann.
How long are sessions, and what do they cost?
Ann confirms these before your first appointment. See clear information.
What if I have access needs?
Tell Ann when you enquire so you can discuss adjustments and suitability.
The contact form is for ordinary enquiries and is not an emergency or crisis response service. If you need urgent help, contact your local emergency service.